Vertical Alliance Group

Infinit-i FAQ

I do not know my Username and Password:
Contact Client Services at 877-792-3866 ext. 300
Monday – Friday 8AM-5PM CST

I cannot find my company’s training website:
Please contact your company for the online safety training web address
If you need our assistance, please call client services at 877-792-3866 Ext. 300 M/F 8AM-5PM

Why are my videos not playing?

  • It could be your Download Speed - A minimum of 10 mbps or more is needed to view the videos
  • It could be a Compatibility Issue.
    To check this:

In Windows 7 IE 9-10 Version:

  1. Right click the top of your browser
  2. Make sure your Menu Bar is checked.
  3. In the Menu Bar select tools. A dropdown will show. In the dropdown, make sure the Compatibility View box is unchecked.
  4. Then in Menu Bar, select tools again. Go to Compatibility View Settings, remove Infinit-i.com if it is in the box, and then click OK.

In Windows 8 IE 11 Version:

  1. Open desktop mode on your computer.
  2. Open Internet Explorer 11.
  3. In the address bar, enter the website you want to view, and press Enter.
  4. Press Alt+T to open the tools tab.
  5. Click on “Compatibility View Settings.
  6. On the pop-up screen, click “Add” to add the website to the compatibility view list.
  7. Click Close

Why are my test questions not appearing?
If a test does not appear at the end of a section, there could be two things causing the issue:

  1. First, you may be in the Resource Library. There is an Assignment Page which includes videos and testing. The Resource Library stores videos or documents and DOES NOT include testing.Make sure you are on the Assignment Page when doing training.
  2. Second, you may be using full screen to view the video. You must hit ESC at the end of the video to take your test.

I cannot hear the videos.
Please follow the steps below:

  1. Click on Start
  2. Go to control panel
  3. Hardware and Sound
  4. Sound
  5. Communications tab
  6. Select the “Do nothing” option
  7. Apply
  8. OK
Windows 7 has a frustrating bug – at times, the volume drops dramatically for no apparent reason, and no matter how high you turn the volume, the sound remains at a very low level. It turns out this problem is caused by a “feature” in Windows 7 that is intended to soften the volume when communication activity is detected. Unfortunately, it activates at other times as well.

Trouble Shooting NO Volume

  1. In the Explorer Window Click on tools.
  2. Go to Internet Options.
  3. Click on the Advance tab.
  4. Scroll down to Multi-Media
  5. Make sure the box is checked next to “Play sounds in webpages”
  6. Apply
  7. OK
  8. Re-start Internet Explorer
  9. Log back into training

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Terms of Use

Please read these Terms of Use (the “Agreement”) before you use this site. This Agreement is between you and Vertical Alliance Group, Inc. By using this site, you agree to abide by the terms of this Agreement. We may change the terms of this Agreement from time to time to address new issues or situations. By continuing to use the website after we post any changes, you accept and agree to this Agreement, as modified. If you do not agree to abide by this Agreement, do not use this site.


Copyrights and Trademarks

The materials, documents, and information available through this website are the property of Vertical Alliance Group, Inc. and are protected by copyright, trademark and other intellectual property laws. The documents and information contained on this website, as well as any trademark or service mark appearing on this website may not, under any circumstances, be used, sold or distributed without the prior written consent of Vertical Alliance Group, Inc.


Restrictions

By using this website you agree not to submit or transmit any defamatory, abusive, obscene, threatening, or illegal material or information, including another’s proprietary information, without express authorization. We retain the right to deny access to anyone who we believe has violated these terms or any other term of this Agreement. As a condition of your use of this site, you warrant that you will not use this site for any purpose that is unlawful or prohibited by these terms and conditions. You may not use this site in any manner which could damage, disable, overburden, or impair the site or interfere with any other party's use of the site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the site.


Termination and Changes

Vertical Alliance Group, Inc. reserves the right, in its sole discretion, to terminate or restrict your access to this site at any time, without notice and to change, suspend, discontinue any aspect of this site, including the availability of any features of this site, at any time. Vertical Alliance Group, Inc. also reserves the right to change, modify, add or remove any portion of this Agreement, and any policies and terms and conditions contained on the site, in whole or in part, at any time. Changes in this Agreement will be effective when notice of such change is posted. Your continued use of this site after any change to this Agreement is posted will be considered acceptance of the change.


Links to Other Sites

In the event that we provide links to Internet sites maintained by third parties, unless expressly stated otherwise, no inference or assumption should be made and no representation may be implied that we operate or control in any way any information, products or services on these third party sites. Because Vertical Alliance Group, Inc. does not have control over these sites, you agree that it is not responsible for any liability resulting from the access or use of sites not owned by Vertical Alliance Group, Inc.; that we are not responsible for any content, advertising, product, or any other matter or issue, whether linked to, or from, the site. Further, you agree that Vertical Alliance Group, Inc. shall not be responsible or liable, directly or indirectly, for any damage or loss caused, alleged to be caused by or in connection with the use of other sites.


Indemnification

You agree to indemnify, defend, and hold harmless Vertical Alliance Group, Inc., its affiliates, licensees and their respective directors, officers, employees and agents from and against all liabilities, claims, losses, damages, costs, and expenses, including attorneys' fees, arising out of your use of the website, or your violation or alleged violation of the terms of this Agreement. Your indemnification obligation shall survive the termination of this Agreement. At our expense and election, we reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you and you agree to cooperate with Vertical Alliance Group, Inc. in connection with our defense.


Disclaimer of Warranties and Liability

YOU AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. BECAUSE THE INHERENT HAZARDS AND UNCERTAINTIES OF ELECTRONIC DISTRIBUTION, THERE MAY BE INTERRUPTIONS, DELAYS, OMISSIONS, INACCURACIES, OR OTHER PROBLEMS. IF YOU RELY ON THIS WEBSITE OR ANY MATERIAL AVAILABLE THROUGH THIS WEBSITE, YOU DO SO AT YOUR OWN RISK. YOU UNDERSTAND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM ANY MATERIAL PROVIDED THROUGH THIS WEBSITE. THIS WEBSITE IS PROVIDED TO YOU "AS IS," "WITH ALL FAULTS," AND "AS AVAILABLE." VERTICAL ALLIANCE GROUP, INC. AND ITS AGENTS CANNOT AND DO NOT WARRANT THE ACCURACY, COMPLETENESS, USEFULNESS, TIMELINESS, NO INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH THE WEBSITE, NOR DO WE GUARANTEE THAT THE WEBSITE WILL BE ERROR-FREE, OR CONTINUOUSLY AVAILABLE, OR THAT THE WEBSITE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

UNDER NO CIRCUMSTANCES SHALL VERTICAL ALLIANCE GROUP, INC. (INCLUDING ITS PARENTS, SUBSIDIARIES, AND AFFILIATES) OR ITS AGENTS OR LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES ARISING OUT OF ANY USE OR MISUSE OF THIS WEBSITE, INCLUDING, WITHOUT LIMITATION, LIABILITY FOR LOST PROFITS, LOSS DATA, BUSINESS INTERRUPTIONS, CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR SIMILAR DAMAGES, EVEN IF ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES, REGARDLESS OF THE FORM OR CAUSE OF ACTION INCLUDING, BUT NOT LIMITED TO, CONTRACT, NEGLIGENCE, AND OTHER TORT ACTIONS. YOU AGREE THAT THE LIABILITY OF VERTICAL ALLIANCE GROUP, INC. (INCLUDING ITS PARENTS, SUBSIDIARIES, AND AFFILIATES) AND ITS AGENTS AND LICENSEES, IF ANY, ARISING OUT OF ANY KIND OF LEGAL CLAIM IN ANY WAY CONNECTED TO THE WEBSITE SHALL NOT EXCEED THE AMOUNT YOU PAID TO VERTICAL ALLIANCE GROUP, INC. FOR THE USE OF THE WEBSITE.


Miscellaneous

This Agreement has been made in and shall be construed in accordance with the laws of the state of Texas. By using this website, you consent to the exclusive jurisdiction of the state and federal courts in Bowie County, Tennessee in all disputes arising out of or relating to this Agreement or this website. If any provision of this Agreement is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions.


Terms of Use Guidelines

These Terms of Use describes the guidelines that you agree to observe in connection with your use of this training website. By using this site, you agree to comply with these guidelines. These terms of use may be changed from time to time to address new issues or situations. By continuing to use the website after we post any changes, you accept and agree to the updated guidelines, as modified.


Access

You will receive a user name and password that will allow you to access the training provided by the website. You may login by entering your user identification and password that is assigned to you. You are fully responsible for maintaining the confidentiality of your user name and password and all activities that occur under your user name and password. Your user name and password are for your use only and such passwords may not be transferred to any other party. You are prohibited from allowing any third parties to use the user names and passwords.


Use Restrictions

You agree to use this site only for training purposes. Except as otherwise specifically authorized, you agree not to download, alter, reverse compile, or examine the source or object code of any software or data provided in connection with this site. You shall not violate the confidentiality of information stored on or accessible through the site, or deposit or upload any materials other than those used directly by you for the purposes of completing the designated training. You shall not use the service to post any content that is obscene, pornographic, excessively violent, harassing, or otherwise objectionable. You shall not use the service to post content that is defamatory, libelous, scandalous, threatening or harassing. You shall not post private information without the permission of the persons or entities involved. You shall not use the service to post any content that advocates, promotes or otherwise encourages violence against any business, government, organization, group or individual or which provides instruction, information or assistance in causing or carrying out such violence. You shall not sell, market, license, sublicense, distribute or otherwise grant to any person any of the content contained on the site, unless specifically authorized. You shall not introduce viruses, worms, Trojan Horses; you shall not use the service to post any content that violates any privacy rights, copyrights, trademarks, patents, or other intellectual property rights of others.

Vertical Alliance Group Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.


What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience
(your information helps us to better respond to your individual needs)

;To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To administer a contest, promotion, survey or other site feature

; To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If Vertical Alliance Group changes our privacy policy, we will update the Privacy Policy modification date below.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.
http://www.verticalag.com/
Vertical Alliance Group
PO Box 780
Texarkana, Texas 75504
USA
support@verticalag.com
903-792-3866

Last updated 07/22/2012

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